Privacy Policy
NeuroRecovery Learning (the “Company”) is committed to maintaining privacy protections for its users.
For the purposes of this Privacy Policy, “Site” refers to the Company’s website, which can be accessed at https://neurorecoverylearning.org/.
“Service” refers to the Company’s services accessed via the Site, in which users can access information and submit information, such as but not limited to, complete forms, register, and comment, etc.
This Privacy Policy is designed to help you understand how we collect, use and safeguard the information users provide to us when using our Service.
If you choose to use our Service, you agree to the collection, storage, use, and disclosure of your information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, date of birth, contact information, and address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Site, we collect information that your browser sends to us, called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, anonymous usage data, general demographic information, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other information and statistics.
We most often use platforms such as Google Analytics and Google Search Console.
Cookies
Cookies are files with small amounts of data commonly used as a unique anonymous identifier. These are sent to your browser from the website you visit and stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and improve our Service. You have the option to accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Contact Forms
The information collected on forms from the site is securely transmitted via SSL protocol.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Site users that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Those third parties use your Personal Information only at our direction and in accordance with this Privacy Policy.
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share your Personal Information with third parties without your consent for marketing purposes.
Courses
We collect information about you during the course purchase process (PayPal, Stripe, and/or 2Checkout), as well as information relating to your course progression and quiz performance.
What we collect and store
When you purchase from us, we’ll ask you to provide email address. We’ll use this information for purposes, such as, to:
–Send you information about your account and order
–Create your account for our LMS
If you register a free account then we will store your email address.
We store information about you for as long as your account exists.
We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).
We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access:
–Order information such as your enrolled courses, course progress, and username/email address.
Any additional information added in your WordPress User Profile can also be visible to the administrator(s).
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics/reporting tools, marketing services (such as email services like MailChimp), payment gateways, gamification programs, and third-party embeds.
We share information with third parties who help us provide our orders and store services to you; for example – [insert third-party platforms and short description of their purpose]
Payments
In this subsection, you should list which third-party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal below as an example, but you should remove any of these if they are not in use on your site.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Memberships
Who we are
Our website address: MemberPress
Contact us at: https://memberpress.com/customer-support/
Our Privacy Policy: Privacy Policy
What personal data we collect and why we collect it
We collect information about you during the signup process as well as some basic activities such as the dates you make purchases, log in to the site, or cancel/pause/resume your subscriptions with us.
What we collect and store
When you subscribe with us, we’ll ask you to provide an email address. We’ll use this information for purposes, such as, to:
- — Send you information about your account and subscriptions. This may include payment receipts, password reset emails, and payment reminders.
- — Create your membership account
How long we retain your data
We store information about you for as long as your account exists.
Who on our team has access
Members of our team have access to the information you provide us. For example, site Owner/Administrators can access:
- — Order information such as your membership subscriptions, payment dates and amounts, and username/email address.
Any additional information added in your Member Profile can also be visible to the Administrator(s).
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics/reporting tools, marketing services (such as email services like MailChimp, AWeber, or ConvertKit), payment gateways, and third-party embeds.
We share information with third parties who help us provide additional contact services to you; for example, facilities where in-person classes are held.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
What personal data do we collect on our forms and why?
When visitors or users submit a form, we capture the IP Address for spam protection. We also capture the email address and might capture other personal data included in the Form Fields.
How long we retain your data
When visitors or users submit a form, we may retain the data indefinitely unless otherwise unnecessary.
Where we send your data
All collected data might be shown publicly, and we send it to our workers or contractors to perform necessary actions based on the form submission.
Third Parties
We use Google reCAPTCHA for spam protection. Their privacy policy can be found here: https://policies.google.com/privacy?hl=en.
We use hCaptcha for spam protection. Their privacy policy can be found here: https://www.hcaptcha.com/privacy.
We use Akismet Spam for spam protection. Their privacy policy can be found here: https://automattic.com/privacy/.
We use Mailchimp to manage our subscriber list. Their privacy policy can be found here: https://mailchimp.com/legal/privacy/.
We use Zapier to manage our integration data. Their privacy policy can be found here: https://zapier.com/privacy/.
We use ActiveCampaign to manage our subscriber. Their privacy policy can be found here: https://www.activecampaign.com/privacy-policy/.
We use Aweber to manage our subscriber. Their privacy policy can be found here: https://www.aweber.com/privacy.htm.
We use Campaign Monitor to manage our subscriber. Their privacy policy can be found here: https://www.campaignmonitor.com/policies/#privacy-policy.
We use Google Drive and Google Sheets to manage our integration data. Their privacy policy can be found here: https://policies.google.com/privacy?hl=en.
We use Trello to manage our integration data. Their privacy policy can be found here: https://trello.com/privacy.
We use Slack to manage our integration data. Their privacy policy can be found here: https://slack.com/privacy-policy.
Security
We value your trust in providing us with your Personal Information. Thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. By using our Service, you acknowledge that you understand and agree to assume these risks.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that we do not operate these external sites. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover a child under 13 has provided us with personal information without the consent of a parent or guardian, we delete that information as soon as possible. If you believe we have collected such information, please contact us so that we can perform the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Last Updated: This Privacy Policy was last updated on Nov 29, 2023.